We Offer a selection of worldwide shipping methods for you,which can you choose in your favor during the order process.

Free Shipping (DHL/FEDEX/UPS/TNT)Worldwide (excluding Russia and Brazil)3 - 7 Days0

*NOTE:Due to longer customs clearance times, Standard Shipping times may be extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.

Shipping Time = Order Processing Time + Estimated Delivery time.

  • Order Processing Time:Before we can dispatch your purchases, we may need to confirm your Payment. We will do our best to keep delays to a minimum and aim to process and dispatch all orders within 24 hours, or 48 hours during sale periods.Occasionally however, we may be waiting for shipments from our designer suppliers.
  • Estimated Delivery time: is to be used as an approximated guideline only and commence from the date of dispatch. Our delivery time starts from the moment an order is accepted and includes a 48 hour period where your items will be processed and dispatched by our warehouse.

*NOTE: Due to customs clearance times, Shipping times may be extended to 15-30 days.We work closely with our shipping partner to minimize the potential impact of custom delays on our international customer

RETURNS POLICY

  • For Returns Or Exchanges,You should require a Returns Merchandise Authorization (RMA) number Within 14 days of receiving your order.All items returned should have a RMA) number to allow easy identification and prompt processing.
    Please Contact Us for a RMA number and Return address.
  • The item(s) must not be worn, altered or washed and be accompanied by original tags.
  • Returns should be shipped with a service providing a tracking number.
  • You should be responsible for delayed,loss packages and any return cost like customs duty,shipping fee.

Any Return violating the policy will get non-refundable and be sent back to the customer.

RETURN SHIPPING

Please contact us for Return Address of items to different designer suppliers before shipping returns. And we Strongly recommend you shipping the return items by your local post service but not DHL/UPS/FEDEX,Which may cost the Customs Duty.

EXCHANGES

If you would like to exchange an item, we recommend you place a new order and then make a return so that you will get new items sooner. You will receive a refund for the original item, according to our returns policy.

ORDERS CANCELLATIONS

You have the right to cancel your order for any reason before it is dispatched,and get a full refund.Please Contact Us to make your Order Canellation.

REFUND POLICY

After we receive your Return or Cancellation,Your refund will either be credited to the original payment method or Paypal account. Refunds may take up to 15 working days to show on your account due to varying processing times between payment providers

Your refund excludes the amount of Shipping fee except for faulty goods.

Customs duties will not be rerunded.However, you may be able to recover these by contacting your local customs bureau directly.

Occasionally Golden Goose Outlet Online runs a free shipping promotion on the website for a limited period of time. For items returned that were purchased during this promotion, we will not refund outbound shipping costs (as this was free) and you will still be charged a return shipping fee as normal.